MTN doesn't resolve disputes but rather handed us over to Vericredit from our experiences

MTN doesnt resolve disputes, but rather handed us over to VERICREDIT.

We cancelled a sim only month-to-monhh DATA plan in July 2022. They wanted to charge us penalties which we refused due to the Consultant saying we could cancel at any time and to put month to month on our contract which we did. Our Company resolution they required only authorised a two month sim only plan. MTN have been charging our company R2000 a month since then for non-use of their data FOR WHAT?? I have 30 pages of documents and correspondence I sent them neatly numbered and in date order.

We also asked for the voice recordings from when we took out the contract. But they have not provided us with this even after we followed up twice on email, and went to Baywest store twice to see if it had been sent.

What a waste of our time and theirs for a service they have not needed to provide yet insist on collecting an additional 22 months which is R44,000 for something we didn't want. This is not a professional way to handle a dispute.

If it goes to court, the judge will probably say MTN has wasted the client's time, and I hope we get awarded compensation for having to prepare all the documentation we repeatedly sent them as evidence.

Their is no logic in their handling of disputes. We wanted to speak to their legal department, but was referred to Vericredit, who said they only collect money, not resolve disputes. MTN, even your consultant told your accounts to credit us; he seemed quite annoyed at this continued harassment.