MTN doesnt like having customers

This company is an absolute joke. They turn off an account because they FORGET to trigger the debit order, which deactivates the phone. I call MTN, wait for 10 minutes through their chaotic automated system and holds and end up with the rudest client support I have ever spoken to. Now I cant activate my wifes account, because they need to HEAR HER VOICE before they are willing to match a PoP with an account to reactivate it. Ask to be escalated to a manager AND SHE JUST PUTS THE PHONE DOWN IN MY EAR