Mtn doesn't give a damn about customer service

Good day.

Store code 1256.

I am quite annoyed at the moment with MTN.

On the 1st May 2019 I upgraded my contract to a 2 for 1 deal; Samsung S10e and Samsung A30 on a made for me M.

The A30 was faulty: wouldn't connect to gps. They replaced the unit under the obf. And the new unit did the same. They then put me in contact with a representative from Samsung who could not assist me either.

On the contract side: for the 1st week and a bit the contracts weren't loaded properly and only actually worked correctly from the 11th.

I decided to cancel the upgrade as I was not happy with the service or the fact that the device wasn't working properly, which I have every right to do under the CPA. I handed the devices over on the 13th May 2019 and requested the cancellation. The consultant said it would be 20 business days..

I have now being into the store several times. They are unable to give me a progress report or a reason the cancellation hasn't happened yet. The consultant says the best he can do is send another email.. which doesn't get answered.

I am being billed for the contract which was requested to be cancelled and now my service has been suspended because I refuse to pay for something that was supposed to be cancelled.. 8 weeks later without the devices and no answers from the store..

I have complained through the channels at MTN and the only response I get is that they have forwarded the complaint to the relative department/person. In fact even the complaint system of theirs is *******.. it states that a representative will contact you typically in 4 business hours.. I sent the email on the. 12th July and only got a response on the 19th July.. and the response was an email saying your complaint has been forwarded....

What more do I need to do to have this sorted out?