RB
Rabster B

1 reviews | Active since Sept 2018

24 Sept 2018, 23:33

MTN doesn't care for the poor

Recently the spin to win after recharge or buying. Data seems to be a hoax when I spin I win nothing even if it's 4 spins still wins nothing At least give us 1 guaranteed price it feels like a Ripp off yet we spend our hard earned money buying airtime and data on this network

0
Replies (2)
MTN South Africa
MTN South Africa's reply25 Sept 2018, 09:02
Official

Good day Rabster,

Thank you for your post.

We are terribly sorry for the inconvenience that you experienced as a result of this.

Kindly note that we will investigate and revert to you

Warm Regards,

Zanele Mazibuko

Complaints Management team

Best regards,

MTN South Africa
MTN South Africa's reply27 Sept 2018, 08:15
Official

Good morning Rabster,

Please note that I tried to contact you this morning.

Kindly note that we have checked on your spin 'n win history & your last win was on the 31st August. There's nothing wrong on your number and you can continue playing for more wins.

Please note that we have credited your number with R30 airtime as a goodwill gesture.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Warm Regards,

Zanele Mazibuko

Complaints Management team

Best regards,