1 reviews | Active since Apr 2020
MTN doesn't care at all!
I am a longstanding MTN client. I pay my account monthly by EFT and have been doing so for many years. I paid my account on the 28 March before the deadline for payments, for an amount greater than the monthly account as I often do. Despite this MTN cut off my service and since then despite numerous e-mails, they have not managed to reconnect me yet and today is the 15 April.
I have had one person send an e-mail and nothing done to correct their mistake! The only conclusion is that they are so large, powerful and profitable as a major corporate that they have absolutely no concern for individuals who during this time rely on our cell phones as a means of contact and to conduct our business.
What is necessary to get any reaction and response form MTN as they obviously don't care whatsoever?
Any help would be appreciated.
We sincere apologized for any inconvenienced caused to you.
Note on the 26-2-2020 the account balance owing was R4208.00,
On the 29-2-2020 a payment for R2120 was received , the account balance R2108.08.
There is no payment reflecting for the 28-3-2020.
Please attached the payment and send to customer care to send the payment to our banking department. Email address ***
March invoice allocated to the account balance now owing R 4,224.35
We have set up the arrangement for balance of R 2,108.08 to be paid 30-4-2020, unless you have the proof for this payment.
We have activated the line for you. Please reboot the device.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
We sincere apologized for any inconvenienced caused to you.
Note on the 26-2-2020 the account balance owing was R4208.00,
On the 29-2-2020 a payment for R2120 was received , the account balance R2108.08.
There is no payment reflecting for the 28-3-2020.
Please attached the payment and send to customer care to send the payment to our banking department. Email address ***
March invoice allocated to the account balance now owing R 4,224.35
We have set up the arrangement for balance of R 2,108.08 to be paid 30-4-2020, unless you have the proof for this payment.
We have activated the line for you. Please reboot the device.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
It has been sent to ***, but of course I will send it again. Thank you my line is working.
It has been sent to ***, but of course I will send it again. Thank you my line is working.