MTN doesnt care about their loyal customers but their money. Frastrating

<p>I have been phoning MTN and asking them to cancel my contract since it has ended in August 2016. I was told I cannot cancel my contract because there is someone who **********ly upgraded my contract in Elim Limpopo. I went to the police station and did an Affidavit that explained that I was not aware of the activity in my contract. since the 8th of November i haven't heard any acknowledgement on the ticket I raised or any communication with regards to how far they are with the investigations since they do not want to cancel my contract before their investigation happens, which is very ********* business practices. They kept debiting my account for the contact I asked to be cancelled already. then I went and did a stop order with my bank and did a debit reverse since MTN didn't even care. I have been with MTN for decades now and never expected them to say "Thank you" by *****ing money from my account. Instead of resolving my matter they sent me an sms threatening me to pay them the money I reversed for unauthorised debit if not they are going to suspend my service. I was expecting MTN to phone and resolve the matter with me instead of caring about my money only. they do not care about their loyal customers like me at all. its all about money to them. all I have been asking is, MTN please cancel my month to month contract and reimburse me for all the money debited from my account without my authority since my contract has ended.</p>