mtn doesnt care about their clients

, I have been with MTN for the longest time and the service I’m receiving now its just the worst… in august or September I requested to cancel 2 of my contacts because MTN couldn’t offer an upgrade that made sense… with that I assumed September should be the last month where I get debited R1400, the 25th September came and I wasn’t debited – I called to check what is happening, I spoke to a lady that said she will make an arrangement for me cause it seems the debit was rejected ( which was puzzling because I didn’t get any notification from my bank FNB), I have called so many times in regards to this – in October 25th no debit again and all this no one is confirming the account til I asked which back is MTN debiting from – recently I was told I owe R7000 and when I cant about the bank I was told its capitec, I have never called in to change banking details… capitec is a bank I used initially when I joined MTN and for almost over a year now you guys are debiting from my FNB and when I query this im told of the extra chargers that incurred cause of premiums being sent to an account I didn’t change. I spoke with Yvonne Ackerman yesterday and she promised to call me back today and nothing… can someone please give me a call to sort this please.

How is it even possible to move from 1400 ( 4 contacts) and after removing 2, everything just went south and now im told of 7000, and the worst part about this I didn’t just see premiums not going off and decided to keep quiet, I call every 2nd day with no help.