MTN doesn’t care about their clients

I ordered a home MTN router from MTN I received it on there 09 January it’s did not work I tried several times to call MTN customer care spending so much hours without help I ended up returning back to MTN pavallion on there 11 January

Since then I’ve been waiting for my refund till today,while I was at MTN I was told that I must call Rewardsco since are the one who must refund me I was so confused as I didn’t even know that there was 3rd party

I did call the number they requested IRMS number I did gave them together with proof of payment and ID copy but I haven’t received my refund of R981 since I paid for prorata of February

Reference number from Rewardsco SR#*** they told me that my cancellation was requested but I’m still getting billing emails that I must pay for what I don’t know because they did confirm that they received their router on the 31 January 2024

Today I made a call again as I’m doing the follow up I was told that my account is still active as I’m getting statements from MTN call reference number 3A81M8G

I am very disappointed with how MTN is handling this matter as before I took their device I made sure I ask if network coverage is available they said yes,for them to refund me I’m not sure what is the hold up as they got all the information they needed,i gave them 1 star I so wish there was a negative zero option

MTN doesn’t care about their customer aslong they got their money is fine with them to cancel their subscription takes forever!