MTN doesnt care about Pre Paid Customers

<p>Last week Friday 30 June I wrote this to MTN.</p> <p> </p> <p>I had R170 of air time in my phone. It disappeared. When I call MTN no one can tell me where it disappeared to. I was promised a call from a superior person within 24 hours. I didn’t get that call maybe cause I’m on a Pre Paid and Im not valuable.</p> <p>I also sent a tweet and the person on the other side decided to take a shortcut and tell me that I have other subscriptions that are taking my Air time. What is a use of having a Twitter Customer Care?</p> <p>I need my R170 back along with compensation of staying without Air Time for a weekend.</p> <p>Irate Client that is soon to move to better Network Provider</p> <p>Tshepo</p> <p> </p> <p>Then MTN's kabelo wrote this as a reply and to close this issue</p> <p> </p> <p>Official private business reply:</p> <p> </p> <p>Good day Tshepo,</p> <p>Thank you for your post and Thank you for taking my call.</p> <p>We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.</p> <p>We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within 2 days.</p> <p>Kind Regards,<br /> Kabelo Mosimanyane<br /> Complaints Management Team</p> <p> </p> <p> </p> <p>Because Kabelo promised to get back to me within 2 days he didint. I had to write back on Jul 5, 2017</p> <p> </p> <p>You have promised to call and give a resolution in 2 days and I am still waiting cause this issue is not a priority to you.</p> <p>Is this how a pre paid client is being treated? Should I port to other network?</p>