MTN - Doesnt Care About its Clients

Took up a deal from the cvall centre which offered lower subscription on mine and my wifes account. A few months later discivered that i was actually being charged more than what i was paying and my wifes account was being charged for a device that she never received. What followed was a circus between MTN and the "outsourced" call centre. Both couldnt seem to figure out what happened. Finally when they resolved the mater after more than two months i discovered that my insurance had been cancelled. The insurance company advised that they received instructions from the call centre to cancel. When i asked them how is it that they act on the word of a third party , they apologised and promised to rectify. In the process they advisd me that i was "underinsured." I argused that my insurance was in place for more than thre years, how is it that only now they disciver that ? what if i had a claim ? They promised to look into it and resolve. More than amonth later im still waitng for a response. MTN accepts no blame and puts the issue at the door of the insurance company Pinancle , yet MTN insurance is via MTN , and w pay via our MTN account. The lady who was supposed to resolve all my queries , forgets to contact me. A senior manager who commits to resolve the issue , goes on leave and forgets about me. Really pathetic service. Like a circus