MTN DOESN'T CARE ABOUT IT'S CLEINTS 😮💨

If I were the president and had a case similar to mine then I believe MTN would've escalated the case to be resolved as soon as possible, but because I'm not the president for I'm just a low leveled profile in society I am then tossed back and forth with promises that were never even considered... I am greatly disappointed in MTN as I have raised an issue with them several days ago and it seems to me that as an MTN client you are delayed with promises that aren't kept and it is clear that MTN hopes that in end you stop querying them and this is because when you call and check the progress of the problem they throw promises at you of fixing the problem with 3 to 24 hours and there goes by the hours and then I called again and they said 3 to 5 working days and then those days flew out the window like any other promise they make... funny enough all the customer service agents that I have spoken to deny any fault on their side as they go ahead by stating that it's their higher authorities that must oversee the problem yet their so called higher authorities give them no feedback... So how then is my issue going to be attended to and resolved if all the lower and higher authorities toss me back and forth... 😮💨... What now?... MTN... YOU GUYS REALLY DONT CARE ABOUT YOUR CLEINTS.