MS
Mariette S
1 reviews | Active since Jun 2015
30 Jun 2015, 10:42
MTN doesnt care about customer service
I cancelled my contract on the 23rd of March due to bad service. I was told it will be canceled within 24 hours, but they kept on billing me.<br> <br> I stopped my card and then I received sms's and emails about outstanding bills. Why don't they just call me instead!?<br> <br> I tried to resolve it by calling and emailing them, just to hit dead ends or no response.<br> <br> It seems like MTN does not care about its customers and makes it impossible to amend the issue at hand.
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MTN South Africa's replyOfficial
10 Jul 2015, 21:59Hello MG van Schalkwyk,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our record,your number has been cancelled and migrated to prepaid. The balance on your account has been reversed, therefore there is no money owing by you for this account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our record,your number has been cancelled and migrated to prepaid. The balance on your account has been reversed, therefore there is no money owing by you for this account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply10 Jul 2015, 21:59
Official
Hello MG van Schalkwyk,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our record,your number has been cancelled and migrated to prepaid. The balance on your account has been reversed, therefore there is no money owing by you for this account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our record,your number has been cancelled and migrated to prepaid. The balance on your account has been reversed, therefore there is no money owing by you for this account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***