MTN doesn’t care

I am absolutely disgusted with MTN & their ethics or rather lack of ethics & integrity. They allow old (75 years old & a pensioner) & vulnerable customers of many years standing to become victims of *****ulent activity on their accounts. Last year I had a case of attempted data theft (successfully resolved + 24 days) on my account. I enquired at the time, that surely alarm bells sound when an account of +- R200 per month suddenly has a data purchase of + R10,000 is made?. Advised at the time to reduce my spend limit per month to zero, which I did. So what does MTN do , it allows 2 new contracts to be added to my account without my knowledge & certainly without my permission, resulting in an account of R7500. I informed my bank (FNB) to stop this debit order, which they didn’t, so not impressed with them either. Also informed MTN that I was changing m method of payment to EFT. Both institutions totally ignored my instructions & debit order went through, leaving me R7,500 in debt. This incident occurred on 19th September 2023, I sent MTN required affidavit & ID. Have phoned several times but receive the standard answer of that it takes 21 days to resolve the problem. NOT GOOD ENOUGH. My anxiety levels are extreme.