LO
Lucas O
1 reviews | Active since Jan 2014
10 Feb 2019, 09:40
MTN doesn't care
Keeping the loud generator on 24/7. We live closely, we can't sleep. The whole house is even vibrating by the generator. This cannot be acceptable.
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
11 Feb 2019, 10:28Good day Lucas
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Network Coverage team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Network Coverage team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
MTN South Africa's reply11 Feb 2019, 10:28
Official
Good day Lucas
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Network Coverage team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Network Coverage team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
LO
Lucas O's updateReviewer Update
09 May 2019, 11:36The complaint didn't help.
I cannot change the rating due to that this didn't work.
And the fact that I tried to raise a complaint directly at MTN but they won't allow me since I don't have a MTN cell phone number.
LO
Lucas O's update09 May 2019, 11:36
Reviewer Update
The complaint didn't help.
I cannot change the rating due to that this didn't work.
And the fact that I tried to raise a complaint directly at MTN but they won't allow me since I don't have a MTN cell phone number.