1 reviews | Active since May 2017
MTN doesn't wanna give me my phone continued....
<p>Just to add to my last review MTN has stated that my number has not been active or in use for a year since (2016/05/14). Even after going to a consultant who attached the latest statement stating my usage of the phone number they are still insisting that I have not used my number for a year. This phone is vital in my life as I use it for school purposes and now I have no idea what I'm going to to do because everything that I need is on that phone and so forth. This treatment is uncalled for because the phone and insurance are being paid for every month on the agreed upon date. </p> <p>I am now using a phone that is not of quality and is barely functioning since MTN refuses to approve my claim. </p> <p> </p> <p>This treatment that MTN is giving me and my aunt is really appalling and unfair. </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
