Mtn doesn't understand Sercice

I was one of the first to pre-order a new Samsung phone. When following up, not only was there no communication, but all attempts on Twitter - to both channels - went unanswered for three days and counting. They finally call today, and put me on hold for 10 minutes - to retentions! Pathetic! And this for a customer with a track record of more than 14 years with you? Not convinced the training academy is working, or your staffing - did you retrenchment the wrong people recently? Grrr.