RO
Ryan O
1 reviews | Active since Jun 2015
17 Jun 2015, 13:42
MTN doesn't respond to queries
I have tried to activate my sim card for international calling. I phoned in twice, but still they couldn't activate it. Subsequent to that, I have been unable to get hold of anyone at MTN's customer care line - 808 (stay on hold for 20 minutes, and then the line is cut), or via email - [Email Removed]<br> <br> What is going on with MTN? They used to be so good at customer service, but now they are really bad. New management?
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MTN South Africa's replyOfficial
17 Jun 2015, 14:03Hello RyanOmahoney,
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the relevant department for resolution and you will be advised of the outcome.
Warm regards,
Makhanani
MTN Service Provider
REQ:***
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the relevant department for resolution and you will be advised of the outcome.
Warm regards,
Makhanani
MTN Service Provider
REQ:***
MTN South Africa's reply17 Jun 2015, 14:03
Official
Hello RyanOmahoney,
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the relevant department for resolution and you will be advised of the outcome.
Warm regards,
Makhanani
MTN Service Provider
REQ:***
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the relevant department for resolution and you will be advised of the outcome.
Warm regards,
Makhanani
MTN Service Provider
REQ:***