bB
brittaingeoff B

1 reviews | Active since May 2016

23 May 2016, 10:03

MTN doesn't respond to email cancellation requests and *******ly deducts funds!

<p>I have attempted to cancel a data card that is well out of its contract period and close my account since 13/12/2015. This has not been successful in getting a satisfactory response and MTN continue to debit my bank account without permission.</p> <p> </p> <p>I am am currently resident in Australia and email is the only means of contacting MTN from outside South Africa. An email trail which I continue to send at intervals provides a full background and lack of their satisfactory responses.</p> <p> </p> <p>MTN are ******* who refuse to respond appropriately and deal with customer issues. Their website provides no contact details for escalation of customer service issues so one is stuck with attempting to deal with the customer service email.</p> <p> </p> <p>My account number is A***.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply24 May 2016, 18:22
Official

Dear Valued Customer,

Thank you for taking the time to raise your concerns with MTN.

kindly note that the number *** have been migrated to prepaid on the 19/02/2016 as per you requested.

warm regards

REQ:***

mike