VT
V T
1 reviews | Active since Jan 2013
25 Apr 2015, 08:06
MTN doesn't get the job done!
Ordered upgrade over a week ago, finally got the new phone and new sim. Still trying to get MTN to activate my new sim. Takes hours to get through to someone, if you are not cut off. Went into Midrand Branch to help - kind lady - Lerato Radabe crimped my new sim as NO nano sim's available and said she would active within 24 hours. Still waiting, she has sent me an email to phone MTN. Still waiting for someone to answer. NOT impressed this is a business line. PLEASE can someone help? Thembekile Mathopo doesn't answer her emails.- Finally got through whilst typing this, now they can only hopefully activate my sim on Tuesday! It's been 3 days already......
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Replies (1)
MTN South Africa's replyOfficial
12 May 2015, 10:57Hello VixT,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the sim is activated and current in use.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the sim is activated and current in use.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
MTN South Africa's reply12 May 2015, 10:57
Official
Hello VixT,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the sim is activated and current in use.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the sim is activated and current in use.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***