MTN doesn't care about their customers all
<p>I had a Cooperate contract that i moved to my name on August because i had left the company. MTN charged me R1020 including a amount for a device I didn’t even have because the contract expired in March, after weeks of fighting they removed the device money and the bill came to R834 which was deducted from my account. I wasn’t happy about this and I had decided to cancel the contract and they offered me a package called my MTNchoice+S were I get 100min and 2G data and 50 sms and they said I was going to pay R199, but to my surprise the bill this month is R1244 and this is not because I have exceed the limit. When I check my Statement the subscription is R554.17 and the other month it was R689.56, I do not understand how do you charge a person so much money for just 100min and 2g of data without a device. After using MTN for 17 years I cannot wait to have this resolved and leave them, when you query they ignore your email and never come back to you.</p>
Hi Alice, the above issue is still not resolved. Today R545 was deducted from my account. End of November I called in and spoke to Silas Rapholi the guy I signed up the contract with and he said discounts were not app**** on my account that is why I am paying so much. He asurred me that the issue was solved and going forward I was going to pay the R199 that was agreed on when I took the contract on 19 September 2016 via MTN direct. Last week I called MTN direct maybe 5 times even sent emails requesting Silas or his Supervisor Sunil Behari [# ********** 3] to call me but they didn't bother. I am requesting MTN to free me from this contract if they cannot resolve this because this is really unfair and people do no care.
Hi Alice, the above issue is still not resolved. Today R545 was deducted from my account. End of November I called in and spoke to Silas Rapholi the guy I signed up the contract with and he said discounts were not app**** on my account that is why I am paying so much. He asurred me that the issue was solved and going forward I was going to pay the R199 that was agreed on when I took the contract on 19 September 2016 via MTN direct. Last week I called MTN direct maybe 5 times even sent emails requesting Silas or his Supervisor Sunil Behari [# ********** 3] to call me but they didn't bother. I am requesting MTN to free me from this contract if they cannot resolve this because this is really unfair and people do no care.