1 reviews | Active since Sept 2016
MTN DOESN'T CARE ABOUT IT'S CUSTOMERS
<p>I have contacted your offices on numerous occassions. I have left numerous complaints on this forum regarding your service. I have numerous reference numbers and email addresses of numerous people who just don't get back to me or solve my problem.</p> <p> </p> <p>Autopage Cellular closed down and all my contracts were migrated to MTN head office. A few of these contract packages were changed without consent and I am beign billed incorrectly for negligence on your behalf. I would like to cancel all 5 contracts I have with you, but if I do, all the contact details for my business needs to change.</p> <p> </p> <p>I cannot emphasize enough how pathetic your service is. It is a disgrace that a company treats loyal, paying customers the way that you do. It also doesn't surprise me why a competitor is the leading cellular network in SA, because you obviously do not have what it takes to earn that title.</p> <p> </p> <p>MTN, what a joke.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Good day mike
Thank you for YET AGAIN NOT getting back to me or resolving this issue.
Good day mike
Thank you for YET AGAIN NOT getting back to me or resolving this issue.
