1 reviews | Active since May 2016

31 May 2016, 10:52

MTN Doesn't Care

<p>I am absolutely mortified at the service I have just received at MTN. What was supposed to be a quick and easy process to add a cellphone to an existing contract has turned into a 2 day nightmare. After hours of waiting and capturing, only to be told the syst is down, then to be told that there was an error on one of the documents and get sent home. Which is completely understandable. But then to come back the next day with the documents they told me to get and be told that I have the wrong information is such inconvenience and waste of my money. In the queue, multiple other clients were complaining that they were all return customers that couldn't get anything done. What a shame... I truly have come to despise MTN.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply01 Jun 2016, 10:04
Official

Good Day Lionel Abrahams

Thank you for raising your concerns with us. Please accept our apologies for the inconvenience experienced.

Kindly provide us with your MTN contract cell number or account number so that we can access the account and attend to the matter. We are unable to retrieve any information using the ID number provided on your post.

We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.

Kind Regards,

Zukiswa

REQ:***