MTN doesn't act on insurance claims!
<p>1. Logged claim on 6 November at Pavilion Branch. Was told that within about a week I would have my phone picked up and provided a replacement phone whilst repairs are done.<br />2. Followed up telephonically to MTN Insurance on 15 November and simply could not get through by phone.<br />3. Followed up by email to MTN Insurance on 15 November requesting urgent response.<br />4. MTN Insurance emailed me on 15 November confirming a 5 day turnaround time.<br />5. Emailed on 21 November and expressed my frustration, noting that MTN has not performed against its assured 5 day turnaround period.</p> <p>I have faithfully been an MTN customer since I can remember and have faithfully paid for insurance without claiming. I expect a reciprocal loyalty from MTN.</p> <p>Hence, I am extremely disappointed with the lack lustre response I am currently recieving from MTN and it is unlikely that I will continue being a customer going forward based on this experience.</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to the Insurance Division to assist and provide and update on claim status . A call back will be done on Monday to advise on status.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to the Insurance Division to assist and provide and update on claim status . A call back will be done on Monday to advise on status.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Kevin your urgent escalation has made no difference. I have since done a number of further follow ups with the store , email, facebook, twitter and everyone says they are escalating it. Escalation in MTN means absolutely nothing. The stated turn around period in each automatically generated email is 5 days. It's been over a month and no one from insurance has contacted me. I tried to drop the phone off at the branch and the refused to take it. What do I Do? This is like a black hole.
Kevin your urgent escalation has made no difference. I have since done a number of further follow ups with the store , email, facebook, twitter and everyone says they are escalating it. Escalation in MTN means absolutely nothing. The stated turn around period in each automatically generated email is 5 days. It's been over a month and no one from insurance has contacted me. I tried to drop the phone off at the branch and the refused to take it. What do I Do? This is like a black hole.