AV
Alan V
1 reviews | Active since Oct 2012
10 Jul 2015, 07:08
MTN - DOES THE CUSTOMER MATTER ??????
My average monthly billing doubled over the last few months. I logged a query at the Morningside Gauteng on 1 May 2015 , stood two hours in the que . Got a reference number nothing has since happened. Wenat again to the same branch in June , stood 3 hours , was promised a flow up - nothing done. I have a on contract for more than 10 years. Is this the way MTN treats customers? Numerous complaints of billing queries was on 702 this morning. No Response from MTN. <br> <br> Can someone give me a call to resolve this . <br> <br> Alan Venkatsamy
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MTN South Africa's replyOfficial
24 Jul 2015, 15:17Hello venkat1,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the data bundle pricing changed as of 23 April 2015. MTN reserves the right to review and update pricing. Subscribers can visit www.mtn.co.za for the updated pricing, product info and T&Cs.
Upon investigating your account i have noted a usage of 1.2947 Gigs for the month of May and in April you had a usage of 1.186 Gigs. Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic updates. For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Yahya
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the data bundle pricing changed as of 23 April 2015. MTN reserves the right to review and update pricing. Subscribers can visit www.mtn.co.za for the updated pricing, product info and T&Cs.
Upon investigating your account i have noted a usage of 1.2947 Gigs for the month of May and in April you had a usage of 1.186 Gigs. Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic updates. For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Yahya
REQ:***
Best regards,
MTN South Africa's reply24 Jul 2015, 15:17
Official
Hello venkat1,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the data bundle pricing changed as of 23 April 2015. MTN reserves the right to review and update pricing. Subscribers can visit www.mtn.co.za for the updated pricing, product info and T&Cs.
Upon investigating your account i have noted a usage of 1.2947 Gigs for the month of May and in April you had a usage of 1.186 Gigs. Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic updates. For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Yahya
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the data bundle pricing changed as of 23 April 2015. MTN reserves the right to review and update pricing. Subscribers can visit www.mtn.co.za for the updated pricing, product info and T&Cs.
Upon investigating your account i have noted a usage of 1.2947 Gigs for the month of May and in April you had a usage of 1.186 Gigs. Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic updates. For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Yahya
REQ:***
Best regards,