CP
Charles P
1 reviews | Active since Feb 2015
01 Mar 2015, 17:25
Mtn does NOTdeliver
In January of this year, I upgraded an existing 2 Gig Contract to 3 Gigs, at a monthly fee of R159.00<br> The very first month of my new contract and how much data did I receive?<br> 2 Gigs.<br> After REPEATED E mails and firm promises from MTN, NOTHING has happened.<br> This amounts to a breach of contract.
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MTN South Africa's replyOfficial
03 Mar 2015, 09:26Hello charles101143,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that an urgent escalation has been sent to the relevant department for the MTNChoice 3G package to be activated on the network, REQ:***.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that an urgent escalation has been sent to the relevant department for the MTNChoice 3G package to be activated on the network, REQ:***.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply03 Mar 2015, 09:26
Official
Hello charles101143,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that an urgent escalation has been sent to the relevant department for the MTNChoice 3G package to be activated on the network, REQ:***.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that an urgent escalation has been sent to the relevant department for the MTNChoice 3G package to be activated on the network, REQ:***.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Ayanda
REQ:***
Best regards,