MTN DOES NOT WANT TO REFUND ME

ITS BEEN 4 WEEKS NOW AND THE IS NO RESPONSE FROM MTN REPAIR CENTER AND COMPLAINTS MANAGEMENT TEAM , THEY GAVE ME 2 REFERENCE NUMBERS *** THIS IS FROM COMPLAINTS MANAGER AND *** FROM REPAIR CENTER ,I HAVE BEEN SENDING EMAILS ,PHONING THEM BUT NO ONE IS WILLING TO HELP , I JUST NEED MY MONEY , I SENT ALL DOCUMENTS THEY REQUIRED BUT STILL NO ONE IS COMING BACK TO ME ,THEIR SERVICE IS SO TERRIBLE I CAN'T EVEN EXPLAIN IT , I AM SO ANGRY WITH MTN RIGHT THEY ARE ALL USELESS INCLUDING MANAGEMENT .AND THIS COMPANY CAN'T EVEN PAY THEIR OWN EMPLOYEES THAT'S THEY ALL OUT THERE TOITOIYING ,BUNCH OF USELESS INDIVIDUALS .I NEED MY MONEY ITS TOO SMALL AMOUNT TO PAY ALL YOUR EMPLOYEES BONUSES AND SALARIES .