MTN DOES NOT WANT TO END OUR 24 MONTHS CONTRACTS.

REF NO: *** & REF NO: ***<br> <br> I am very sick and tired of calling MTN's call centre number 808 to cancell my top up contract back to prepaid because the 24 months contract period has ended. I have two reference numbers (above) concerning the cancellation but today they have put airtime into my number signalling that they have not put back my number back to prepaid. The worst thing is that I hold the phone for more than 40 minutes in order to talk to the call centre and when I talk to the call centre they tell me that they can only give me a reference number and forward the message to the so called retentions department. And this 'retentions department' I can not talk to them nor write them a piece of my mind since they use MTN's internal communication tools. <br> <br> Please help me concerning this. It seems like this company is operating like loan sharks from the underground since its easy to make an agreement with them, but when you want to get out they will ignore your calls and treat you like you are an animal that wants to exploit them. But in actual fact its them that are exploiting you as a customer.<br>