PM
Powell M
1 reviews | Active since Dec 2015
17 Dec 2015, 09:15
MTN DOES NOT WANT TO CANCEL MY CONTRACT
MTN does not want to cancel my contract , I logged a request for cancellation of contract on the 29 November 2015 at MTN Brooklyn because the contract was expiring on the 11 December 2015, the consultant gave me the reference number '***'. yesterday I called the customer service at 808 number and the consultant told me the request was not sent to the service desk and she gave me the call reference number again '***' and i was billed, where as i requested cancellation. please help.
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MTN South Africa's replyOfficial
18 Dec 2015, 18:25Hello Powen96,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service
Please be advised that the contract has been cancelled and the number converted to pre-paid.
The invoice for December Month will be credited.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service
Please be advised that the contract has been cancelled and the number converted to pre-paid.
The invoice for December Month will be credited.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply18 Dec 2015, 18:25
Official
Hello Powen96,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service
Please be advised that the contract has been cancelled and the number converted to pre-paid.
The invoice for December Month will be credited.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service
Please be advised that the contract has been cancelled and the number converted to pre-paid.
The invoice for December Month will be credited.
Kind Regards,
Alice van der Merwe
***