1 reviews | Active since May 2010
MTN does not want new business
I had such a BAD experience with the MTN branch in Stellenbosch Square that I decided to apply for a contract online on the 11th of August. Thinking it would probably take 2 days to process the application and deliver the phone. The call centre agent only phoned me on the 13th to verify my info and order. He said that it would take 2 working days to deliver the phone. It is now 17 August, no phone, no contract. I sent an email to the Customer Services Department (#***9) and have had no response. The I phoned Direct Sales and the lady said she couldn't help me I have to sms Sales and my name and surname to 43421. Now I have to wait 24 hours for somebody to phone me because there is no physical number that I can contact to find out what the delay with my application is. If it takes 2 weeks to do an application in store, and probably more than a week to do it online - what would you propose is the best method to get a contract and phone????
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
We do pick up that the upgrade has been done for cell number ***. Customer care cannot assist with the upgrade they can only forward the request to the upgrade department to assist with the request.
As per reference ***9) on the 18-8-2015 the request has been sent to the upgrade department to assist you.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
We do pick up that the upgrade has been done for cell number ***. Customer care cannot assist with the upgrade they can only forward the request to the upgrade department to assist with the request.
As per reference ***9) on the 18-8-2015 the request has been sent to the upgrade department to assist you.
Kind Regards,
Alice van der Merwe
***