1 reviews | Active since Dec 2014
MTN does not want my business!!
I app**** for a new contract on 26 April 2016 at MTN Morningside, I still don't have the contract. The person that took my application is not reachable and after several visists to the store still no response. On Wednesday Phinda Mankga present himself as manager and promised he would sort this out, after many emails, calls and sms's still no response. MTN obviously does not want my business??? Would appreciate if someone from MTN in a position of authority will contact me?
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Log a new Complaint
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Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Log a new Complaint
REQ:***