MTN does not value it's customers

I recently took out a contract online with your service team, the contract was concluded on the 11th of April 2018. A week later i still had not received the phone, I had to call MTN a couple of times to find out what was the delay i was told there's a third party company i need to call too arrange delivery. I called the company only to be told that MTN supp**** them with an incorrect cellphone number.

Delivery was done on the 20th of April but my sim card was not active, two days later I call MTN and they tell me the courier company was supposed to RICA the sim card so I must go to the MTN store to RICA the sim. I protest and I am told they will take it up with the courier company but unfortunately that did not happen.

I went to the MTN store and did the RICA on the sim card but the promo 30G was not loaded on the sim card. I called MTN on the 27th of April to query it but was told to give it 3days, on the 30th of April I call again because the 30G is still not credited to my account and only then do they log an enquiry. (Ref:1- ********** 5516) I am told it will take 72 hours for them to credit my account.

Monday 7th May I call again to follow up and I am told to email my contract to ********** and it will be sorted by the end of the today. Today 10th of May I call in requesting feedback and I am told the ticket is still open, I ask the person I was speaking to to ask Shaed if he attached my contract and I'm told Shaed says he did not receive it. With attitude the call center agent tells me to resend the documents or I will not be assisted. At this point I request to speak to a team leader, she tells me there is no manager available, she puts me on hold for 5 seconds and hangs up.

I call again and request to speak to a team leader, placed on hold for 5 seconds and the call is ended. I repeat this exercise for a good 5 times before I eventually get to speak to a team leader who tells me my ticket has been action-ed and I should wait another 72 hours.

My complaint: 1. MTN service in general is terrible, there is no customer service or care at all 2. Employing a third party to deliver and RICA the contracts was a terrible idea, it delays the process and there is no accountability from either party. I did my first contract online and it was a seamless process, this time around I regretted even going the online route. 3. Your customer care agents are rude and don't go the extra mile for the clients calling, on numerous occasions I've been told their systems are offline and they cannot assist me especially if I call before 9am 4. From January you have been running the 30G promotion, all contracts taken up should be loaded with the deal. If it wasn't loaded due to technical issues then you can always check on the system what happened and rectify it. I do not understand why I need to email a copy of the contract back to you guys if your system is the one that generated the contract. If the contract was taken in store I would understand but if the application is done online I do not understand why a customer needs to be inconvenienced like this. I have sent through the contract non the less but I am still waiting for MTN to decide if they will credit me.

This has by far been the worst experience I have had since joining this network, I regret taking up another contract with them and now I will receive this awful service for two years

I sent an email to their complaints department only to get an past-master reply saying the mailbox is full.