1 reviews | Active since Sept 2009
MTN DOES NOT VALUE CUSTOMERS AND NO RESPONSE
I would like to lodge a complaint on the basis that my account was suspended, not aware from when, but it was reopened on thursday 10th of March 2016. I am lodging this complaint on the basis that such a suspesion was as a result of a none payment due to an unapproved action by one of MTN's employees. The result of this arbitrary action already had negative impact on my credit scoring, secondly im in no position to repay money i currently dont have.we have agreed on a debit order date failure for mtn to take their funds should not affect me. This error is an MTN which i had no play in and worse enough it comes after i had suffered injustice from MTN on my other account which i had cancelled in December. after being an MTN client for more than 7 years and havent skipped a single pay cycle i have been consistent Iam actually very dissapointed with the recent service that i have been subjected to as a loyal Customer. on my Prepaid line i have also been subjected to bye bye boredom subcriptions which i had not subscibed to.
Thank you for your post.
We apologize for any inconvenience incurred.
The system reflect that you have called in on the 21-1-2016 to cancel the debit order. The account has been suspended on the 10-3-2016 due to to late payment done. The payment for R1000.00 received 18-3-2016 was for the February invoice and the account has been paid on the 18-3-2016 ,note for cash payments you have 21 days from the invoice date (20) to make payment. The payment for the February invoice should have been paid by the 9th of March.
Cell *** has been cancelled and the credit for R257.99 has been passed to the account.
If you wish for the debit order to be reinstated please contact the 808 call center to assist you on line.
For the prepaid complaint please contact the 173 department from the handset for online assistance.
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
The system reflect that you have called in on the 21-1-2016 to cancel the debit order. The account has been suspended on the 10-3-2016 due to to late payment done. The payment for R1000.00 received 18-3-2016 was for the February invoice and the account has been paid on the 18-3-2016 ,note for cash payments you have 21 days from the invoice date (20) to make payment. The payment for the February invoice should have been paid by the 9th of March.
Cell *** has been cancelled and the credit for R257.99 has been passed to the account.
If you wish for the debit order to be reinstated please contact the 808 call center to assist you on line.
For the prepaid complaint please contact the 173 department from the handset for online assistance.
Kind Regards,
Alice van der Merwe
***
Best regards,