MTN does not understand Forex Exchange/Forex Transfers

MTN has been very good getting back to me on emails on my cellphone account since I emigrated. And the service has been excellent up to now, until now.

But now that I have bought OFF my cellphone contract and did the transfer via a Forex exchange service, like I have done to many other bank accounts in SA; MTN insist the money has not been received. More than that, they insist the proof of payment from World Remit is not a real proof of payment (as per the email below). I will be sending this on to World Remit as well. So MTN is the first receiver of funds i send via WorldRemit, that denies the funds are in their account.

The letter below does not serve as a proof of payment. We look forward to being of service to you in future. Kind Regards, Darryl Davids Enterprise Support Services MTN SA