DW
Doug W
1 reviews | Active since Jul 2011
03 Jan 2020, 08:03
MTN does not stop debiting
I've decided to cancel my contact as apposed to keeping it. As I am imagrating I was told the final payment is R9183.24 from MTN. As soon as I pay that they will cancel. Well after the contract has been cancelled. True as day they debited my account with a debit order. NO ONE DOES ANYTHING PROPERLY.
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Replies (2)
MTN South Africa's replyOfficial
06 Mar 2020, 08:47Good day Doug W,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that a refund request has already been sent through for the credit amount to be paid back in to your bank acc. This will take 24 to 72 hours to reflect.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that a refund request has already been sent through for the credit amount to be paid back in to your bank acc. This will take 24 to 72 hours to reflect.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply06 Mar 2020, 08:47
Official
Good day Doug W,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that a refund request has already been sent through for the credit amount to be paid back in to your bank acc. This will take 24 to 72 hours to reflect.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that a refund request has already been sent through for the credit amount to be paid back in to your bank acc. This will take 24 to 72 hours to reflect.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
DW
Doug W's updateReviewer Update
10 Mar 2020, 09:23I see nothing has been done still.
I am going to be ****ed off if they debit my account for the 4 time again. Can you sort my account out please. As I've paid in full. You keep debiting my account with a lot of money that's called *****ing.
I am going to be ****ed off if they debit my account for the 4 time again. Can you sort my account out please. As I've paid in full. You keep debiting my account with a lot of money that's called *****ing.
DW
Doug W's update10 Mar 2020, 09:23
Reviewer Update
I see nothing has been done still.
I am going to be ****ed off if they debit my account for the 4 time again. Can you sort my account out please. As I've paid in full. You keep debiting my account with a lot of money that's called *****ing.
I am going to be ****ed off if they debit my account for the 4 time again. Can you sort my account out please. As I've paid in full. You keep debiting my account with a lot of money that's called *****ing.