1 reviews | Active since Jul 2016
MTN does not respond when caught steeling!
<p>On the 14th of June 2016 I logged a complaint for no response to a query logged via MTN Active self-service portal. Query # ********** 81.</p> <p>The query was for MT billing subs on my account, USSD code indicates “no active content services” on my account, but still billed every day. R127 for May deducted and so far for billing month of June R92 deducted</p> <p>No Response from MTN on complaint, was also not given any reference numbers for complaint.</p> <p>Is this how MTN steel money from existing customers to pay the Nigerian government, for the fine imposed on MTN?</p> <p> </p>
Good day.
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the content subscription with IMIMobile for R5.00 per day has been cancelled. Please be advised that content services are not part of MTN services, the registration of these services is completely voluntary and is activated on the handset.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********
Best regards,
Good day.
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the content subscription with IMIMobile for R5.00 per day has been cancelled. Please be advised that content services are not part of MTN services, the registration of these services is completely voluntary and is activated on the handset.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********
Best regards,