ZM
Zola M
1 reviews | Active since Sept 2015
17 Feb 2016, 13:46
MTN does not respond/ update my insurance details
On the 15th of June 2015 I sent an email with an attachment to [Email Removed] as I had to update my insurance details. I received an Automatic response with a reference number (***0) . After that nothing was ever done. I called***) day in and day out but no response. Now its 2016 I still call MTN almost everyday but no luck still, I need to know what is happening to my phone insurance if whether or not my details were ever updated. <br> <br> Zola
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Replies (1)
MTN South Africa's replyOfficial
21 Feb 2016, 17:22Hello zola***,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply21 Feb 2016, 17:22
Official
Hello zola***,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***