JG
Justin G

1 reviews | Active since Dec 2009

01 Jun 2015, 06:01

MTN does not respond to my emails

My previous email is below.<br> <br> ---<br> <br> Dear Sir/Madam,<br> <br> I am currently overseas and am not making use of my MTN contract. <br> My contract came to an end 6 months ago but you still continue to bill me. This is dishonest. <br> When I enquired about this through email I was told that I need to phone in but I have tried +27 83 1 808 and it says the number I have dialed is incorrect. If you want me to phone in give me a number that works. <br> I make phone calls back home to South Africa all the time but for some reason I get through to MTN and it says in a that recognizable MTN voice \The number you have dialled is incorrect."<br> <br> Please give me a land line I can dial so that I can cancel my contract with MTN for good. <br> <br> To reiterate - I have not used my phone for months now but I am still getting charged. <br> I am getting no help from MTN to cancel my contract and I feel this is dishonest. MTN is happy to bill me every month even though I am not making use of the service. <br> <br> <br> If I get no luck I am going to post on Hello Peter. <br> <br> Regards<br> J... <br> """

0
Replies (1)
MTN South Africa
MTN South Africa's reply09 Jun 2015, 11:35
Official
Hello justin1985,

Thank you for your post,

We apologise for the delayed response and for any inconvenience this may have caused.

Please note that this has been escalated to our cancellation team for the cancellation to be processed.

Thank you
Wenzile Masina
REQ:***