IW
IAN W

1 reviews | Active since Mar 2009

20 Jun 2015, 17:35

MTN does not respond to my cancellation request

From the 13th of March 2015 until now MTN is avoiding my request to cancel a data subscription. According to my knowledge I requested a month to month data service and MTN says it was a two year contract. All I am asking is that MTN supply me of proof that I indeed signed or the tape that I requested a Two year contract. Surely this is not an impossible request? After 8 emails and after three months I get evasive answers from MTN and in the meantime still have to pay R259 a month for an account that I am positive was suppose to be month to month.<br> Failure of their(Mtn) proof I demand credit From March and an immediate cancellation of the account. If there is indeed proof that I have requested a two year data contract I apologize and will honor the contract. The reference no: *** [#***]

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Replies (1)
MTN South Africa
MTN South Africa's reply23 Jun 2015, 11:42
Official
Hello famtrust,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.

We would like to assure you that we are actively working to improve our service levels.

Regards
Veronica
REQ:***