YM
Yasmine M
1 reviews | Active since Jul 2011
11 Apr 2016, 09:55
MTN Does Not Respond To Its Customers
I had a contract with MTN for data and a tablet. The contract ended on 24 March 2016, I sent a notification on 23rd February 2016 that I intended to cancel the contract, and received a reply on the same day, asking whether I would retain the contract. After my reply that I definitely wanted to cancel, I received an email on 24th February from Thandi Mbatha in MTN Retentions, that when the termination date arrived, I would receive a confirmation email about the cancellation. I never received such confirmation and my account was debited again at the end of March. Now, I have sent 3 emails to them asking why I was debited again, and whether the contract has been cancelled, but have received no reply.
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MTN South Africa's replyOfficial
11 Apr 2016, 18:52Hello yasmine,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply11 Apr 2016, 18:52
Official
Hello yasmine,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***