MTN does not respond to contracts/queries

this is the second time that i am applying for a contract online and no one seems to come back to a person. the first time i app**** for a contract i received a reference number ***0 for a MTN choice 8gig contract on the 29/11/2020. I did not receive feedback and sent a follow up query on 04/12/2020 and received another reference ***. i received a call from a lady stating that someone else will contact me to date no one has contacted me regarding this contract.

i the seen another contract that i was interested in on the 27/02/2021 for a huawei p40 lite and GT 2e Watch i again app**** and received reference number ***2. again i did not hear anything so i sent a follow up request on the 03/02/2021 ref ***. i received a email back asking for my ID number which i responded to on the 02/03/2021. i received a call the next day asking me if i previously had a contract with MTN which i responded yes to and was advised that they cannot help and that existing contracts will need to contact me. to date again no one has contacted me. why is MTN's service so useless, do they not want business? its disgusting that clients have to run after you for business that you require. if you cannot meet clients needs or demands then do not falsely advertise on social media.