RB
Reine B
1 reviews | Active since Jul 2010
16 Feb 2015, 09:44
MTN DOES NOT RESPOND AT ALL!
MTN to date has not responded properly regarding my queries lodged to [Email Removed]<br> <br> I wish to speak to someone with Authority regarding my issues and concerns! My account was allowed to exceed my current data bundle, without a notification being received and a ********** amount was charged for data without my knowledge.<br> <br> I dispute the same and I also want to know why MTN has not provided any feedback regarding increasing the data package on my contract, to avoid such instances in the future??? <br>
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MTN South Africa's replyOfficial
24 Feb 2015, 16:01Hello StormRage,
Thank you for posting.
Please accept my apologies for any inconvenience caused as a result of this, it was certainly not our intention to dissatisfy you in any way.
This matter has been escalated to our billing department to validate the data charges for invoice dated 2015-01-20 for thr cell number *** and account number A***. You will be provided with feedback.
Regards,
Ebbedene
REQ:***
Thank you for posting.
Please accept my apologies for any inconvenience caused as a result of this, it was certainly not our intention to dissatisfy you in any way.
This matter has been escalated to our billing department to validate the data charges for invoice dated 2015-01-20 for thr cell number *** and account number A***. You will be provided with feedback.
Regards,
Ebbedene
REQ:***
Best regards,
MTN South Africa's reply24 Feb 2015, 16:01
Official
Hello StormRage,
Thank you for posting.
Please accept my apologies for any inconvenience caused as a result of this, it was certainly not our intention to dissatisfy you in any way.
This matter has been escalated to our billing department to validate the data charges for invoice dated 2015-01-20 for thr cell number *** and account number A***. You will be provided with feedback.
Regards,
Ebbedene
REQ:***
Thank you for posting.
Please accept my apologies for any inconvenience caused as a result of this, it was certainly not our intention to dissatisfy you in any way.
This matter has been escalated to our billing department to validate the data charges for invoice dated 2015-01-20 for thr cell number *** and account number A***. You will be provided with feedback.
Regards,
Ebbedene
REQ:***
Best regards,