MTN Does Not Respond

The text quoted below is exactly what I sent to the complaints division of MTN on 28-11-2021.

I have received no reply from them.

I have an active case with the MTN Technical Division(see below) since 24-11-2021. A matter was submitted to MTN Technical Division previously on 17-11-2021. I have been in touch with MTN call centre and fault reporting services since 15-11-2021. I have received no response from MTN in any way whatsoever. I can't believe it!!!

""" Dear MTN. I find it strange that I must write this letter. I signed up for a 'Fixed LTE' service on 12-11-2021.

The following is a summary of what has happened since. I have a detailed account of what happened more or less each day since I signed up.

The service would not connect the evening of the 12th. I contacted the help centre(135) on the morning of the 13th and was guided how to modify settings on the router in order to get a LTE signal. Having done this the router still did not connect. At about 9:00 am on the 13th the router suddenly connected and I had a full signal.

However the real issue is that the router keeps disconnecting itself from the LTE signal and I have to log in onto the router and switch the 'LTE' switch on again.

The router, to the best of my knowledge has disconnected itself at least once a day on every day since the 13th of November except the 18th of November. That is 14 days. As I have said, sometimes twice a day. It usually happens overnight, at 7 in the morning or 7 in the evening. Once during the middle of the day. On every occasion I have to log into the router and switch the LTE 'button' on again.

I have been into the store NUMEROUS times since the 12th.

I completed a service problem online form on the 15th of November where I described the problem. I have a copy of this report and the reply which stated that there had been a problem but that it was fixed.

The store staff have been very helpful. They have checked the router twice. They reported my fault to the 'Coverage' helpline on the 17th of November. I was told I would be contacted by the 'coverage' technical personnell. I have received no call from them.

The staff at the store again contacted the coverage call centre on the 24th of November. I was told the matter had been escalated and was marked as urgent!! My reference number is ******X. I have still heard nothing from ANYONE in MTN regarding my problem. NOTHING. No-one has ever phoned me about this service. (My debit order is due to deduct from my account on the 1st of December but I had only one day without being disconnected from the LTE service.)

I would appreciate URGENT attention to this problem. """