1 reviews | Active since May 2013
MTN does not respiond to enquiries
I had a contract with Nashua Mobile and was used to good service. Then MTN took over and oh dear!!!<br> <br> Contract due for upgrade a year ago, but due to stories about bad service at MTN I postponed. At last I decided to give MTN a chance and did the upgrade on Tuesday 7 April 2015 at MTN store in Vincent Shopping Centre East London. MTN then decided for no reason to suspend my account<br> <br> I phoned their Customer Care on 808, but on all 3 occasions held on for more than an hour and no consultant! Then phoned the MTN SP in East London where I did upgrade and said she will come back to me. Nothing. I phoned a Business Consultant in Kimberley who is doing our business's accounts. Again no result.<br> <br> I visited MTN SP in Walmer Park, PE and twice in Uitenhage.. They tried to assist, but to no avail. I then cancelled my upgrade and was given ***. Was assured upgrade was cancelled, but my old contract would still be applicable. Only to find that I can only make calls and send sms's. Also asked to cancel my contract with 1 month's notice.<br> <br> No feedback from MTN as yet. All I want is to get my old contract back and cancel by end May 2015.<br> <br> Not once did MTN come back to me.
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that we sent through a request for your package to be amended to the previous one.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that we sent through a request for your package to be amended to the previous one.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
