JVDH
JOEY VAN DEN HEEVER

1 reviews | Active since Apr 2015

05 Sept 2016, 16:10

MTN does not product what they advetise

<p>My husband have had a contract with Vodacom for almost twenty years. My son then convinced him to change to MTN. He changed his Vodacom number to pre-paid to enable him to keep his number. </p> <p>We went to Clearwater Mtn today to take out a contract that I have seen in their September magazine. It is for a Samsung 7 together with a tab for R589 per month.We were told by the salesman that there was no stock of the tablet. My husband then said he was prepared to wait for the tab but need the phone urgently. The salesman then told us that he cannot do the deal if there is no stock of the tablet. He also said that they do not know when stock will arrive.</p> <p>Is this the way MT treats potential new clients? Then I must rather go bck to Vodacom.</p> <p>Thys vd Heever : ********** </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply08 Sept 2016, 12:31
Official

Good day Joey,

Thank you for your post.

Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.

Kindly be advised that the matter has been escalated to the Regional store manager to urgently check on the stock availability for the Samsung Gallaxy S7 and Samsung Gallaxy Tab 3 Lite and revert back to you with feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.

Regards,
Ayanda

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