JVDM
Jeff Van Der Merwe

1 reviews | Active since Jul 2012

23 Mar 2015, 07:17

Mtn Does not need new clients

I was with Vodacom for 12 years in the last year I noticed that the signal coverage was very bad. I changed to cell c just to find out that they use the same towers as Vodacom I tried Thursday to port to Mtn what a issue I was at three branches one us off line and two do not have stock of sim cards like really? I absolutely got the feeling they did not want to help me like at the mall it seemed the woman was to distracted playing on her own cellphone and that I had now disturbed her. The others were not prepared to let me buy the sim and activate it at another store one did try but still left me unported. I tried myself but it seems the whole of mtn is against getting new clients. Guess how bad I am going to talk about mtn to all the people who suggested I port to mtn for a small business owner communication is essential and mtn Does not care to be essential. <br> <br> Kind Regards <br> Jeff Van Der Merwe <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply01 Apr 2015, 10:40
Official
Hello jeffvdm,

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Best regards
Mantoa
REQ:***

Best regards,