MTN does not need customers as business is booming

I have been a client of MTN's for over 20 years and I am seriously considering migrating all my business to one of their competitors as this has to be the most useless company in South Africa from a service stand point! I don't know why they even offer their clients support email address's because it is a black hole that side - either they completely ignore all emails, or they take several weeks to respond. I therefore have arrived at the conclusion that business must be absolutely booming at MTN because they obviously don't need clients! <br> <br> Be this as it may MTN sent me an LTE SIM Card in June 2015, which took them 3 months to deliver (Keeping in line with their wonderful service!). SIM Card was finally received 14/09/2015. Followed all their instructions to arrange a SIM Swap from non-LTE to LTE and eventually receive an SMS notification confirming the Swap is being 'processed'. 24 hours later I receive an SMS telling me the 'Swap has been cancelled at your request'. I never requested any cancellation. Now any attempts to conclude the SIM Swap are met with 'an error occurred while initiating your SIM Swap, please try again later or call the 808 call centre. Ref. #: #***7.