MTN does not know the meaning of customer service

Don't even wana give them a one start rating ....the sad thing is I never had an issue up untill i had to upgrade . I did the upgrade per telphone (online) on 10/08/2021 I AM STILL WAITING FOR MY PHONE TO BE DELIVERED ......I havent heard a word from MTN not keeping me as the customer upto date as to what is happening . I find it utterly pathetic the service that is given everytime I call in to find out , I get told everything is 100% it's approved and everything yet it has not even been released from the warehouse and they can't tell me why !!!! I have sent numerous emails to customer care as well as complaints yet they don't give a damn because all I get is a damn automated response and that's it !!!!!!

So it has resulted that I publically complain maybe then I will get a response !! I personally feel like cancelling my contract and changing to a different service provider

Anyone got any advise or have been through a similar issue ???????