1 reviews | Active since Sept 2014
MTN does not keep to their word!!!
I Took up a contract at one of MTNs stores in Kempton Park on the 26th July for the Apple IPhone 5s. Decided to take up the contract with MTN after turning down a better contract at Vodacom , as I have been with MTN for over 10 years . I Signed my life away in order to get the contract as well as the phone. Was then told by one of the employees that i would receive the phone within 24 hours.Phoned the following day as I wasn't contacted by MTN, and was told that they have been waiting to receive stock for the past 2 months.I Have contacted The MTN store, the stock office as well as the head office for the past week and a half regarding stock.<br> This morning I contacted MTN head office and was now told that I would not be receiving the Apple IPhone 5s,and that I must choose another phone.<br> I cannot afford the IPhone 6 on contract at R 499 per month and that's why I wanted the 5s.<br> Very Disappointed in MTN , and after 10 years of my loyalty to MTN , you have now lost me as a customer...
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
We would like to apologise for not providing you with the Apple Iphone 5s due stock constraints. We are pleased that you continued with your contract with MTN and took the Apple IPhone 6.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
We would like to apologise for not providing you with the Apple Iphone 5s due stock constraints. We are pleased that you continued with your contract with MTN and took the Apple IPhone 6.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
