MTN does NOT keep their word - *****!!

In July this year I l complained about a ****** phone, high phone bill and immediately MTN answered me with instructions how to handle the matter. I did all they asked me to do and was assured that I would be credited for the amount that was *******ly used on my ****** phone. The answer came from Tim, complaints management team with a reference number - REQ ***. I was instructed to send all documents to [Email Removed] In this time I lost both my parents so was only able to send all the relevant documents in September. This I did, and got a speedy reply saying they would escalate the matter... but to date, NOTHING!! I have contacted them twice since then ... TOTAL SILENCE AND IGNORING A PERSON. How rude of you MTN!! Your service sucks, and your word is most certainly NOT your honor. Your promises mean nothing as that is what we get from you NOTHING!! I will never have a good word for MTN ever ... and believe my word of mouth spreads like wildfire!! Let's see what reaction I get this time,