MTN does NOT honour their contract

<p>I was offered an upgrade as my present contract has only 500 Meg of data available per month. I agreed to take out a 2 Gig data contract.</p> <p>I duly signed a copious contract, and waited for my new contract to begin. After a week, when this had not happened, I phoned and was told that my order was on record but not entered on the system.</p> <p>A few days later, I phoned again. By now, my account had been debited with the new contract amount. I was told that within 3 working days the new contract would take effect.</p> <p>Well, that did not happen! So, once again I phoned and complained! This time I was told that my complaint would be handled at a “higher level” – whatever that was meant to mean??</p> <p>My new contract, I was informed was correctly reflected on the system BUT I HAD NOT RECEIVED THE EXTRA DATA BUNDLE THAT I WAS PAYING FOR PER MY NEW CONTRACT!!</p> <p> I demanded a reference number (MC/ ********** 1244) and a week later still NOTHING HAS HAPPENED!!!</p> <p>I am paying for an upgraded contract BUT NO UPGRADE!!</p> <p>MTN sort this out immediately! Your helpline is useless and perhaps you will respond to this Hellopeter plea for service! Just do your job and honour our contract.</p>